We're committed to providing a website experience that is accessible for everyone, regardless of ability or technology.

The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations set out the standards public sector bodies must reach.

The following accessibility statement sets out how the Good Shepherd Centre meets its obligations. It also explains what content is exempt from this requirement.

We will update this statement as and when we make improvements.


Our goal is to build a website that works for everyone. To do this, we consider the different types of people who use the site, how they use it, and where they use it.

Web Content Accessibility Guidelines (WCAG) explained

To make sure that our website and applications are accessible, we follow the World Wide Web Consortiums (W3C) Web Content Accessibility Guidelines (WCAG) version 2.1.

WCAG is a universally accepted standard for measuring the accessibility of a website or app. It uses a scale A, AA and AAA to rate the accessibility of content.

The Good Shepherd Centre is committed to making sure, where possible, that its content meets AA compliance. AA compliance means people who have a disability should be able to access the majority of our content easily.

How we meet WCAG standards

To make sure that our website is compliant with accessibility standards, our templates:

  • use valid HTML and CSS
  • let users change aspects of the site's appearance to improve their own experience
  • are easy to navigate no matter the input device or method
  • have a logical content structure and a clear information hierarchy
  • have layouts that adapt to different screen sizes without loss of functionality or usability
  • provide sufficient colour contrast between background and foreground items
  • provide alternative text descriptions for non-text elements such as images

The majority of our content meets WCAG 2.1 AA guidelines. We have, however, identified some instances where this is not the case.

The Good Shepherd Centre website

The website contains public-facing information including details about our facility and services. The site also includes information we are required to publish for legal, regulatory or statutory reasons.


The Good Shepherd Centre is actively working to address the following issues, in the interim you might experience difficulty accessing:

  • older PDFs and Microsoft Office documents that are available for download.
  • Video content

Technical information about the website's accessibility

The Good Shepherd Centre is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Content that is non-accessible, however, is outside the scope of the regulations

The following content is exempt from the ‘The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018’ .


The Embedded map on the contact page may not be accessible. However we display our address on the same page.

Third-party content

Some authors may choose to link content hosted on external websites that are not owned, paid for, or developed by The Good Shepherd Centre. This content may not be accessible.

Request an alternative format

If you cannot access any information on our website and would like to request an alternative format, for example, an accessible PDF, large print document, easy read version, audio recording or braille copy, please email: [email protected]

We will try to provide you with an alternative version; however, there may be times where this is not possible. We aim to respond to requests within five working days, where possible.

Reporting an accessibility issue

If you find a problem that isn't listed, please contact [email protected].

If you are not happy with our response

The Equality and Human Rights Commission (EHRC) is responsible for making sure organisations meet the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. If you’re not happy with our response, please contact the Equality Advisory and Support Service (EASS) for further advice.